Refund policy

Our 30-day promise

We want you to love what you buy from Belcourt London. If something isn't right, you have 30 days from the day you receive your order to request a return or an exchange.

How to return an item

1. Email us at support@belcourtlondon.com with your order number and the item(s) you would like to return.
2. We will reply within 24 hours with your return instructions and the return address.
3. Send the item back in its original condition: unworn, unwashed, with tags attached and in its original packaging.

Please do not send items back without contacting us first, as we won't be able to match them to your order.

Refunds

Once your return arrives and has been checked, we will email you to confirm. Approved refunds are made to your original payment method within 10 working days. Your bank may take a few extra days to show the refund.

Exchanges

Need a different size or colour? Tell us when you contact us and we'll help you swap it, subject to availability.

Faulty, damaged, lost or wrong items

Please check your order when it arrives. If an item is faulty, damaged, lost in transit or not what you ordered, email us within 30 days with your order number (and a photo, where possible). We will put it right at no cost to you, including any return postage.

Return postage

Return postage is paid by the customer. If your item is faulty, damaged, lost in transit or not what you ordered, we cover all costs, including return postage.

Your legal rights

This promise is in addition to your statutory rights. Under the UK Consumer Contracts Regulations you can cancel your order within 14 days of receiving it, for any reason. Under the Consumer Rights Act 2015 you are entitled to goods that are as described, of satisfactory quality and fit for purpose.

Items we can't accept back

Gift cards and items that have been worn, washed or damaged after delivery, unless they are faulty.

Questions? Email us at support@belcourtlondon.com, we are happy to help.